Provide better customer support by Importing all your customers from Shopify to Odoo
Refining business processes can help improve customer service.

The implementation of Odoo ERP and the Odoo - Shopify connector helps companies deliver goods to their customers faster, implements inventory control, and increases productivity. It can also facilitate better customer communication through reliable tracking of potential customers, opportunities, and quotes.

For smooth business operations, customer data has to be imported frequently.

Customer satisfaction is vital to keeping your current customers but also retaining new ones. Unsatisfied customers are a retention risk, and losing them will hurt your revenue goals and, conjointly, your business.

Tip: Besides the customers, you can also export Email Subscribers.

To gain high customer satisfaction, we will export the customers from Shopify to Odoo to easily edit, manage, send invoices or provide customer support.

To attain that, you need to:
  1. Go to the Sales Channels,
  2. Then Settings
  3. From here, choose the Customers Tab
  4. Click Import Customers.
In this way, you can manually import all the customers from Shopify. 

You can find these customers in the Contacts module on the Odoo dashboard; furthermore, you can see their information and edit them from here.

In case you have more than one sales channel, all of the contacts/customers are assigned to their particular sales channel for better record keeping and managing.
Has your business outgrown the standard Shopify functionality and you are having to load up your shop with lots of Apps?
Then it's time to think of centralising your business operations in Odoo – everything from order processing, to customer support tickets, to invoicing, to payments and accounting and much more, and using Shopify as a sales frontend (Point of Sale).
Would you like to check if your Shopify shop is compatible with Odoo?
Use our FREE Connection Test, to check compatibility, and pave way to centralised management of your multichannel e-commerce business.
Provide better customer support by Importing all your customers from Shopify to Odoo
Nikola R. 15 September, 2021
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