The customer lifecycle is more faster in the internet environment, which means you must put in more effort than in traditional commerce. This is when an Ecommerce CRM software comes in handy. The CRM software can assist you in converting your casual consumers into devoted customers who will purchase your items for many years to come. 

How may this be applied to your company? 

Revenue stability and a stronger market position

As an e-commerce owner, you need to focus on marketing and sales in order to keep your business running smoothly. The problem is that there are always new marketing techniques popping up, which means you're either trying them out or not getting ahead. This is why it's so important to have a CRM system in place - it'll help you stay organized and focused by keeping track of all your leads, contacts, deals, etc., so you don't lose sight of what needs to be done next.

E-commerce CRM software is a powerful tool for e-commerce businesses. It helps e-commerce companies improve efficiency, accuracy and speed when interacting with customers, suppliers and employees. 

If you're interested in learning more about how CRM can help your business succeed then read on! 

What is CRM software

CRM is a daily part of business people's schedules. But what exactly is CRM? And what exactly is CRM software?

To understand CRM, you must first understand its history. 

CRM is an abbreviation for customer relationship management. Any technology, method, or process that assists organizations in better organizing and accessing client data is referred to as customer relationship management. 

It all began with handwritten notes and Rolodexes, but with the introduction and spread of digital technology, it ultimately grew into databases saved on individual computers, and the CRM definition morphed into something lot more sophisticated. It wasn't simply notes anymore.

E-commerce CRM software integrates all of your departments, from marketing to sales to customer support, and organizes their notes, actions, and analytics into a one system. Every user has direct, simple access to the real-time customer data they require. 

This not only allows for exceptional collaboration across teams and departments, but it also enables businesses to offer their consumers something out of the ordinary: personalized, one-to-one customer journeys. 

When you contrast that with the restricted capability of old analog and legacy systems, you have something that has the potential to alter the way you communicate with clients.

The growth of e-commerce software usage

The CRM software helps you store relevant data about your current customers as well as prospect information. The best part in using an e-commerce CRM software is that all of the information is kept in one place.

As a result, CRM provides you with an overview of your business operations as well as the ability to identify possible sales possibilities. CRM is a goldmine for an e-commerce organization that is growing at a rapid pace. It assists any business owner in organizing all consumer interaction information.

Customer Relationship Management (CRM) software revenues have overtaken database management systems to become the largest of all software markets. And with revenues expected to reach over $80 billion by 2025, it's no surprise that CRM is the fastest growing software market.

Since the very early days of CRM, some businesses have struggled to get employees to adopt and use the software. However, with increasing use and dependence on mobile technology those companies using mobile CRM solutions are seeing far higher adoption rates.

A Nucleus Research report finds that for companies using a mobile CRM, 65% are achieving their sales quotas. While only 22% of reps using non-mobile CRM have reached the same targets.

Some of the biggest advantages an Ecommerce CRM brings to any business are the following:

• Helps you discover and attract new buyers

• Gives you relevant information on the current customers and help you develop loyalty programs

• You are able to understand your customer’s buying particularities better

• You will have lower customer management costs.

What exactly is CommerceCore CRM?

CommerceCore™ is the most popular Open Source CRM software based on the open-source ERP Odoo Enterprise Framework.

CommerceCore™ CRM makes it simple for sales teams to keep track of their best leads and prospects. To improve their total sales success, users may tailor their sales cycle, take control of their statistics/forecasts, and even establish marketing campaign automation.

CommerceCore™ CRM allows users to generate more leads than ever before. They are also capable of following up on phone calls and meetings. By integrating emails from all contacts straight into this completely integrated application, sales teams may examine the quality of their prospects, make faster choices, and save time.

Users may manage recurring revenues as well as renewal periods. You may also convert emails in your Outlook mailbox into leads and store their content as internal notes. Furthermore, users may now search for leads and opportunities using phone numbers.

CommerceCore™'s user-friendly Kanban view allows users to follow their opportunities pipeline in just a few easy steps. Users receive an overview of their sales funnel, as well as real-time visual information about their next actions, fresh messages, top opportunities, and predicted earnings.

CommerceCore™ CRM's unique marketing campaign system automates lead acquisition, follow-ups, and special offers. 

Why you should acquire the CommerceCore™ CRM software module

You most likely believe that you can manage your E-commerce customers using a standard out-of-the-box CRM. The truth is, the majority of CRMs on the market were created to manage B2B clients. These CRMs rely on sales representatives to enter data for each account.

The  CRM software module, on the other hand, may collect customer data by integrating with your current systems, such as your E-commerce website, track client browsing behavior, and construct a customer 360 view. When you get a high volume of client inquiries, it will route them to agents in the most effective way possible, allowing you to make the most of your personnel.

E-Commerce CRM SOFTWARE: One System for Speed, Accuracy and Efficiency

When you start an internet business, you quickly learn that your competitor is right around the corner, waiting for you to make a mistake. As a result, one of the most important things you can utilize to stay ahead of the competition's issues is client retention. You must provide a faultless client experience in addition to high-quality items. CommerceCore™ CRM software helps e-commerce companies ensure that every customer interaction is optimized to increase sales, streamline processes and improve efficiency.

According to Software Advice, contact management is the number one feature that is requested by 88% of CRM users, followed by the ability to track customer interactions (80%) and schedule tasks and set up reminders (75%).

Customer Relationship Management (CRM) software revenues have overtaken database management systems to become the largest of all software markets. And with revenues expected to reach over $80 billion by 2025, it's no surprise that CRM is the fastest growing software market.

Customer Relationship as a Business Priority

When it comes to improving the client experience for an e-commerce business, there are countless numbers of interactions throughout each day. The CommerceCore™ CRM software module can be used to manage communications, monitor customer history and track account activity. 

CommerceCore™ CRM software module offers four types of interactions that improve the relationship between you and your clients:

Manage customer relationships 

CommerceCore™ CRM allows e-commerce companies to connect with customers anytime, anywhere on any device through e-mail, e-Commerce websites or social media. The CommerceCore™ CRM module makes it simple to keep track of each customer’s history and preferences so you can improve the client experience.

Manage sales

e-Commerce sales teams rely on the CommerceCore™ CRM software module to help them organize their time efficiently while improving efficiency and accuracy through better reporting of sales activities. the CommerceCore™ CRM module can also help your e-Commerce business improve efficiency by efficiently managing tasks, projects and campaigns.

Track productivity

 e-Commerce marketers are able to manage their time more effectively with the CommerceCore™ CRM module while continuously improving productivity levels through integrated reports on the client experience at every touch point in real time. The CommerceCore™ CRM software module also enables e-Commerce businesses to improve productivity by managing their sales team's activities, tasks and goals.

Improve operational efficiencies

 e-Commerce companies are able to manage operational processes more efficiently with the CommerceCore™ CRM software while gaining valuable insight on client preferences during each interaction. The CommerceCore™ CRM software helps e-commerce companies improve operational  deficiencies by automating sales force activities.

How CommerceCore™ CRM integration can help your business improve Efficiency, Effectiveness & Accuracy

Businesses are constantly looking at ways to improve efficiency because greater productivity means more growth, fewer costs and more sales. The CommerceCore™ CRM software module is the e-Commerce business's best bet for improving e-Commerce sales performance because it can automate the most time consuming processes. 

For example, the CommerceCore™ CRM module allows you to upload your product catalog once and make updates in one place instead of logging into separate systems every time a change needs to be made.

• The CommerceCore™ CRM software module allows you to track your clients’ interactions in real time so that no customer gets missed or falls through the cracks. This helps improve efficiency.

•  e-Commerce companies can save time and money by using the CommerceCore™ CRM software module to direct marketing campaigns and manage their sales team's activities.

• The CRM module provides you with the information needed for effective decision making, which helps improve operational efficiencies as well!

Visibility across all your relationships can help your teams proactively address at-risk accounts and present satisfied customers with new opportunities at just the right moment. With transparency into customer histories, active campaigns, or open cases, you can provide more satisfying purchases and service experiences that keep them coming back for more.

Conclusion:

Your company is only as good as the customer experience you provide. Without a happy and satisfied client, your business will not prosper. That’s why it's vital that you have a CRM in place to help optimize your customer interactions and ensure that every interaction leads to higher sales, smoother processes, and improved efficiency for both yourself and your clients.

If this sounds like something worth exploring further, we encourage you to schedule a demo or contact us using our Contact Form.